MANAGE INBOUND & OUTBOUND COMMUNICATIONS

Callbacks can be assigned to an individual user, a few individual users, or pre-set pools of users. When each user logs in, they see a list of callbacks assigned specifically to them and a list of callbacks available to be handled by any groups they belong to. All callbacks can be managed by admins and managers within full lists of callback queues containing past, present, and future callbacks. All communications with contacts are recorded against the contact with the proper details to be audited if needed in the future.

Sign up today

Indition ServiceDesk Features List

Spend time managing your content the way you want.

Free Bronze Silver Gold
Multi-site
Multiple user roles and publishing rights
Unlimited templates with versioning
Widgets in templates shared and inherited by pages
Indition Workflows for simplifying content management
Content branching, merging and tagging
Versioning of all content
Asset repository
A/B/X page testing
Force page delivered over SSL
User Agent specific revision routing
Revision & page locking
Page archiving
Multi-level content caching
Custom URLs with 301 redirects and external redirects
Drag and drop page tree
API connections to major social media
Blog Module
Job Board Module