MANAGE INBOUND & OUTBOUND COMMUNICATIONS
Callbacks can be assigned to an individual user, a few individual users, or pre-set pools of users. When each user logs in, they see a list of callbacks assigned specifically to them and a list of callbacks available to be handled by any groups they belong to. All callbacks can be managed by admins and managers within full lists of callback queues containing past, present, and future callbacks. All communications with contacts are recorded against the contact with the proper details to be audited if needed in the future.
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Spend time managing your content the way you want.
| Free | Bronze | Silver | Gold | |
|---|---|---|---|---|
| Multi-site | ||||
| Multiple user roles and publishing rights | ||||
| Unlimited templates with versioning | ||||
| Widgets in templates shared and inherited by pages | ||||
| Indition Workflows for simplifying content management | ||||
| Content branching, merging and tagging | ||||
| Versioning of all content | ||||
| Asset repository | ||||
| A/B/X page testing | ||||
| Force page delivered over SSL | ||||
| User Agent specific revision routing | ||||
| Revision & page locking | ||||
| Page archiving | ||||
| Multi-level content caching | ||||
| Custom URLs with 301 redirects and external redirects | ||||
| Drag and drop page tree | ||||
| API connections to major social media | ||||
| Blog Module | ||||
| Job Board Module |