QUESTION AND ANSWERS (QA)
Call center managers and power users can easily add and respond to questions from your call center team to build up a knowledge base and improve customer service. Knowledge transfer is key to long term success. Knowledge loss is something every organization must guard against. Indition ServiceDesk provides you all the tools you need to make your call center as productive as possible.
Speak to a SpecialistIndition ServiceDesk Features List
Spend time managing your content the way you want.
| Free | Bronze | Silver | Gold | |
|---|---|---|---|---|
| Multi-site | ||||
| Multiple user roles and publishing rights | ||||
| Unlimited templates with versioning | ||||
| Widgets in templates shared and inherited by pages | ||||
| Indition Workflows for simplifying content management | ||||
| Content branching, merging and tagging | ||||
| Versioning of all content | ||||
| Asset repository | ||||
| A/B/X page testing | ||||
| Force page delivered over SSL | ||||
| User Agent specific revision routing | ||||
| Revision & page locking | ||||
| Page archiving | ||||
| Multi-level content caching | ||||
| Custom URLs with 301 redirects and external redirects | ||||
| Drag and drop page tree | ||||
| API connections to major social media | ||||
| Blog Module | ||||
| Job Board Module |
