Indition ServiceDesk

Raising the Bar on Customer Service Software

SAAS Based Customer Service

Upgrade your customer service solution in minutes by upgrading to Indition ServiceDesk. Provision agents instantly, create an internal an external knowledge base, track contact engagement and never make your customers ask the same question twice.

No More Email

Stop using shared mail boxes or forwarding emails around. With Indition ServiceDesk, manage outbound communications in a single place always linked to the customer contact. Never ask your customers the same question twice and keep all your customer service agents informed at all times.

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Free 30 Day Trial

Ready to upgrade your customer service solution? Ready to empower your customer service agents. Try Indition Service Desk free for 30 Days.

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IOS & Android Tablet App

Manage on the go!

Manage your customer service solution on the go with the native iOS and Android apps for Indition ServiceDesk. Never be tied to your desk, monitor your agents, manage your call queue, respond to escalations and set up new users all from your tablet.

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Ultimate Customization

Indition ServiceDesk is an extensible platform enabling custom built modules to be added based on your specific needs.

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Issue Escalations

Escalate customer service issues throughout the organization while keeping track of the resolutions within the customer record. Manage escalation assignment rules simply and easily to customize the system to your needs.

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Agent training buit right into to ServiceDesk. On demand help with peers supplying commonly asked questions and answers..

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Multi-Site Multi-TimeZone

Whether you're covering one state or the entire world, ServiceDesk supports multiple sites with multiple timezones with dynamic routing based on rule assignments.

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Other Indition Products

A Better Way To Do Business

Indition CRA
Marketing Automation

Everything you do revolves around the timing of your market. Indition CRA is a full-featured, open architecture Customer Relationship…

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Indition Commerce –
Scalable Digital Commerce

Whether B2B or B2C, Indition Commerce is a feature rich Ecommerce solution designed to integrate seamlessly with your…

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Indition CMS – Dynamic Content Management

Spend time managing your content the way you want, not how the CMS requires. Indition CMS is the most flexible, feature rich system…

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