Raising the Bar on Customer Service Software
SAAS Based Customer Service
Upgrade your customer service solution in minutes by upgrading to Indition ServiceDesk. Provision agents instantly, create an internal an external knowledge base, track contact engagement and never make your customers ask the same question twice.
No More Email
Stop using shared mail boxes or forwarding emails around. With Indition ServiceDesk, manage outbound communications in a single place always linked to the customer contact. Never ask your customers the same question twice and keep all your customer service agents informed at all times.
IOS & Android Tablet App
Manage on the go!
Manage your customer service solution on the go with the native iOS and Android apps for Indition ServiceDesk. Never be tied to your desk, monitor your agents, manage your call queue, respond to escalations and set up new users all from your tablet.Contact Us
Indition ServiceDesk is an extensible platform enabling custom built modules to be added based on your specific needs.Contact Us
Escalate customer service issues throughout the organization while keeping track of the resolutions within the customer record. Manage escalation assignment rules simply and easily to customize the system to your needs.Learn More
Agent training buit right into to ServiceDesk. On demand help with peers supplying commonly asked questions and answers..Learn More
Whether you're covering one state or the entire world, ServiceDesk supports multiple sites with multiple timezones with dynamic routing based on rule assignments.Learn More
Other Indition Products
A Better Way To Do Business
Everything you do revolves around the timing of your market. Indition CRA is a full-featured, open architecture Customer Relationship…Learn More
Indition Commerce –
Scalable Digital Commerce
Whether B2B or B2C, Indition Commerce is a feature rich Ecommerce solution designed to integrate seamlessly with your…Learn More
Indition CMS – Dynamic Content Management
Spend time managing your content the way you want, not how the CMS requires. Indition CMS is the most flexible, feature rich system…Learn More