Online Ordering Combined with State of the Art Customer Service

Easy Order Management

In a call center time is of the essence. Every minute counts. Indition OrderDesk provides a rich set of tools to enable a call center agent to quickly place an order, manage an order or manage an account. Time is money and OrderDesk reduces time and increases the money.

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Best in Class Customer Service

Indition OrderDesk includes the complete Indition ServiceDesk product while adding full blow Ecommerce and Order Management capabilities. Raise the bar on customer service and phone based ordering with OrderDesk

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Are You Getting The Most Out Of Your Call Center?

Let the professional services team at Indition take a look at the productivity of your agents, and the productivity of your platform.
Gain valuable insights into how you are doing while benchmarking against your competitors.

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Coming Soon

IOS & Android Tablet App

Manage on the go!

Manage your order desk and customer service solution on the go with the native iOS and Android apps for Indition OrderDesk. Never be tied to your desk, monitor your agents, manage your call queue, respond to escalations and set up new users all from your tablet.

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Ultimate Customization

Indition OrderDesk is an extensible platform enabling custom built modules to be added based on your specific needs. Integrate with virutally any ERP that supports third party APIs and have one seemless system.

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Issue Escalations

Escalate customer service issues throughout the organization while keeping track of the resolutions within the customer record. Manage escalation assignment rules simply and easily to customize the system to your needs.

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Agent training buit right into to ServiceDesk. On demand help with peers supplying commonly asked questions and answers..

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Multi-Site Multi-TimeZone

Whether you're covering one state or the entire world, ServiceDesk supports multiple sites with multiple timezones with dynamic routing based on rule assignments.

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Other Indition Products

A Better Way To Do Business

Indition CRA
Marketing Automation

Everything you do revolves around the timing of your market. Indition CRA is a full-featured, open architecture Customer Relationship…

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Indition Commerce –
Scalable Digital Commerce

Whether B2B or B2C, Indition Commerce is a feature rich Ecommerce solution designed to integrate seamlessly with your…

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Indition CMS – Dynamic Content Management

Spend time managing your content the way you want, not how the CMS requires. Indition CMS is the most flexible, feature rich system…

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Limited FREE 60 Day Trial!

Engineered to scale with your business, wherever you are in the lifecycle of your business. The Indition technology stack offers you the flexibility you need, the features you want, and the results you expect. Find out why some of the top companies in the world trust Indition.

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